FAQ
ORDER STATUS
Online orders typically ship within 5–7 business days. You’ll receive tracking information by email once your order is on its way.
Note: Occasionally, USPS may mark a package as delivered before it actually arrives. If this happens, please allow an additional 2 business days for the package to appear.
REFUND POLICY
All sales are final and non-refundable. If you experience an issue with your order, please don’t hesitate to reach out — we're happy to help.
WHOLESALE INQUIRIES
We love working with boutiques and gift shops!
To discuss a wholesale relationship, please email uncommonwick@gmail.com with your company name, location, and website.
FUNDRAISERS
Interested in candles for your next fundraiser?
We’d love to collaborate. Please email UNcommonwick@gmail.com, and we’ll be in touch with next steps.
FRAGRANCE
Each candle is lightly scented with a clean, phthalate-free blend selected to complement the feel of the message.
Fragrances are soft, gift-friendly, and never overpowering — designed to create a calming, elevated experience.
Note:Our fragrances are light by design and create the best experience in smaller rooms or cozy spaces.
CANDLE CARE
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Wick Maintenance – Your candle arrives pre-trimmed. Before each burn, trim wick to ¼" for best results.
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First Burn – Allow 3–4 hours for the first burn to achieve a full melt pool.
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Burn Time – Limit burns to 4 hours at a time to prevent mushrooming and excess carbon buildup.
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Keep It Even – Burn on a flat surface and away from drafts (ceiling fans, vents, open windows).
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Storage – Avoid leaving candles in direct sunlight or hot environments to prevent melting.
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Burn Safety – Discontinue use when ½" of wax remains. Extinguish if flame flickers or smokes excessively.
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Upcycle the Vessel – Our vessels are meant to be reused. Get creative with how you repurpose them!
Note: Single wick candles are best for smaller rooms. Larger spaces may require multiple candles or multi-wick designs.
SAFETY
Candle accessories (like wick trimmers) should be handled by adults only. Always keep candles and tools out of reach of children and pets.
QUESTIONS?
We’re here to help. Email us at uncommonwick@gmail.com and we’ll respond as soon as possible.